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Limassol
We are a CySEC licensed forex broker looking to recruit a dynamic individual to join our growing team of Customer Delight Specialists. The ideal candidate has a can-do attitude and is eager to learn and provide industry-leading customer support. You would be joining the Cyprus branch of a well-established global group of companies with over 10 years of history in servicing the financial markets
Responsibilities:
Develop and maintain relationships with prospective and existing clients and partners, delighting them with the highest level of service and support
Provide prospective and existing clients with any information they need about the company’s products and services, and assist in account opening
Train clients on the company’s trading systems and discuss financial markets and factors that move them in a clear manner
Deal directly with clients via the phone, live chat, email and other social networks
Monitor day-to-day activities of clients and contact them when needed to ensure they have a positive experience
Listen so as to truly understand, investigate and respond promptly to client enquiries, resolving them satisfactorily
Manage our digital handles for promoting company products on social channels as required
Be familiar with client onboarding and Know-Your-Client processes, and assist Back Office with follow-ups on KYC documentation
Full training as well as ongoing one-on-one coaching will be provided
The company offers:
Competitive remuneration package based on experience, plus a bonus scheme
Excellent professional growth and advancement opportunities
Fantastic work environment
University or College degree
Fluent knowledge of English and at least another one of the following languages: Italian, German, Spanish, Portuguese, Polish, Dutch, French, Czech or Arabic+French
University or College degree
Excellent communication and interpersonal skills
Previous experience in the Forex industry or in trading fx is a plus
Enthusiastic, self-motivated, proactive and eager to learn and professionally grow
The ability to work efficiently, under pressure and within deadlines
The ability to work to a high degree of accuracy and on own initiative as well as in a team
Strong computer skills, including Microsoft Office
EU citizen or a legal work permit holder