Key Account Manager

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Job Description

 ·        Consistently meeting individual Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and quality measures, whilst supporting the team in meeting and exceeding overall SLA & KPI metrics.

·        Assisting in setting up of the account information for the merchants in the core banking system and CRM where applicable

·        Assist in conducting back-round checks, KYC, DD and AML assessment of new merchants as well as collecting relevant documentation

·        Working effectively within own team, providing support and guidance to colleagues to create foster an environment of continuous improvement

·        Serve as the lead point of contact for all customer account management matters

·        Build and maintain strong, long-lasting client relationships

·        Negotiate contracts and close agreements

·        Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·        Meets with prospective customers to discuss their needs and recommend types of e-accounts that would be appropriate.

·        If a customer decides to open an account, the e-account manager works with him to set up the account.

·        Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

·        Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

·        Solid experience with CRM software and MS Office

·        Experience delivering client-focused solutions to customer needs

·        Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

·        Excellent listening, negotiation and presentation abilities

·        Strong verbal and written communication skills

·        BA/BS degree in Business Administration, Sales or relevant field

All applications will be treated In the strictest confidence.
Only C.V. with the above requirements and sent in WORD format will be considered.

Please send your Curriculum Vitae by to: apply@connectionscy.com
Please mark the subject field:  “KAM"

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