CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Nawab Memon is looking for a Customer Service job in Nicosia;Limassol;Larnaca;Paphos;Famagusta, Cyprus.
Al Faisaliyah, Dammam, Dammam, SAUDI ARABIA
WORK EXPERIENCE
Company: Atiq Alsaedi & Sons Limited Company
Position Held: Quality Assurance Manager / Lead Auditor QMS
Location: Dammam, Saudi Arabia. January 05, 2015 - till date.
Job Responsibilities:
ü Ensure ongoing compliance with quality standards requirements.
ü Take customer feedback and ensure customer satisfaction objective is achieved.
ü To ensure that the procedures and processes of QMS are in place, implemented and improved.
ü Ensure that records are established and maintained to provide evidence that the QMS is being followed
ü Identity training needs and organize training interventions to meet quality standards.
ü Ensure that quality objectives are set by top management for measuring the performance of the QMS and that these are regularly reviewed.
ü To ensure that a QMS documentation control procedure is adopted, to prepare, review and update all changes to critical documents within the scope of the QMS.
ü Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness.
ü To carry out formal risk assessment to identify and evaluate the risks relating to various functions and recommend to management for the measures to be implemented to eliminate and minimize those risks which remain relevant.
ü Ensure that an internal audit programme is adopted. Plan and co-ordinate internal audits at a required intervals, carry out internal audit, summarize internal audit findings and reporting to Management with recommendations for improvement for Management review.
ü To follow up on the internal audit results of the control system weaknesses, implement preventative or detective controls that such weaknesses can be managed and corrective actions are taken to rectify the system weaknesses.
ü To liaise with the ISO auditors and external assessment body on all matters related to the ISO / external accreditation process.
ü To support Purchasing and Engineering Departments on supplier’s qualification audit that suppliers are selected, evaluated and re-evaluated at required intervals and records the assessment are maintained and recorded.
Company: Summit Bank Limited December 10, 2013 - till date.
Position Held: Regional Coordinator
Location: Hyderabad.
Job Responsibilities:
ü Audit branches to ensure/gauge existence of customer services standards.
ü HR functions of the region, maintaining records & follow up on hiring cases, transfers, appraisals exercise, confirmation, contract renewal, leave management, travel expenses, medical claims and staff loans of regional branches.
ü Responsible for arranging staff for temporary transfers within regional branches.
ü Train “newly joined staff” for the respective region/branches in coordination with HR & training department.
ü Maintains internal communication channels among the region and individuals.
ü Liaison with all branches for timely response of Head Office related matters.
ü Coordinating internal & external training for general and customized training delivery.
ü Ensure implementation of staff rotation policy.
ü Maintain a complete record of regional meetings and activities (MRM’s).
ü Prepare and reconcile monthly, quarterly & year reports
Company: Meezan Bank Ltd February 02, 2009 – March 08, 2013
Position Held: Area Service Quality Manager (ASQM)
Area: Hyderabad.
Job Responsibilities:
ü Conduct internal audits as per approved audit schedule.
ü Conduct training sessions related to service quality and identify necessary training needs to concern depts.
ü Investigate customer complaints and non conformance issues and ensure timely resolution of complaints and corrective actions taken to prevent reoccurrence.
ü Ensure ongoing compliance with quality standards requirements.
ü Conduct Monthly Review meetings (MRM) with the Area Staff and Management.
ü Perform on-site quality audits as per procedures and audit criteria.
ü Monitor corrective and preventive actions and suggest to improve services.
ü Prepare audit reports and submit them to the branch management for the compliance.
ü Ensure prompt removal of Non Compliance / non conformances.
ü Supervising and maintaining service quality standards in assigned area.
ü Customer survey to identify their needs and then working hard to meet or even achieve them.
ü Responsible for recruiting staff, including interviewing and their training.
ü Branch visits to ensure all area branches are in compliance of HR, Operations and Service Quality polices and operational procedures such as ATM replenishment, Account Opening and ATM Card production, code of conduct, punctuality and service delivery as directed by State Bank of Pakistan.
ü Manage the effective achievement of customer service department’s objectives through the leadership of the team, setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximize subordinate performance.
ü To conduct internal sessions with all staff of branch on any subject & to nurture a learning environment to keep the motivation alive.
ü Implementing policies and procedures that build trust between the bank and customers.
ü Setting day-to-day customer service strategies.
ü Masters in Economics from University of Sindh - Dec 2015 (1st Class – 2nd Position in University)
ü Lead Auditor Quality Management System - February 2015 (Certified by BUREAU VERITAS, Saudi Arabia)
ü Bachelor of Arts from University of Sindh - Year 2000 (University of Sindh)
ü Intermediate (Science) Govt. Muslim Science College, Hyderabad. – 1998 (BISE Hyderabad)
ü Matriculation (Science) St. Bonaventure Boys High School, Hyderabad. – 1996 (BISE Hyderabad)
ü Diploma in Computer Hardware – Horizon Computers, Hirabad, Hyderabad - 2001 (Horizon Computer Network, Hyd.)
ü IELTS (International English Language Testing System) - Year 2006 (5.5 Band from Harrogate, England)
Leadership skills, quality oriented, customer retention, detailed oriented, customer satisfaction, organizer, complaint management, ability to deal with stress, performance management skills, vendor, auditing, structuring organization, verbal and written communication skills, flexible and creative response to problems, pressure handling skills, Strong problem solving and organisational Management skills.
ü English, Arabic, Sindhi, Urdu, Punjabi and Hindi
ü Masters in Economics from University of Sindh - Dec 2015 (1st Class – 2nd Position in University)
ü Lead Auditor Quality Management System - February 2015 (Certified by BUREAU VERITAS, Saudi Arabia)
ü Bachelor of Arts from University of Sindh - Year 2000 (University of Sindh)
ü Intermediate (Science) Govt. Muslim Science College, Hyderabad. – 1998 (BISE Hyderabad)
ü Matriculation (Science) St. Bonaventure Boys High School, Hyderabad. – 1996 (BISE Hyderabad)
ü Diploma in Computer Hardware – Horizon Computers, Hirabad, Hyderabad - 2001 (Horizon Computer Network, Hyd.)
ü IELTS (International English Language Testing System) - Year 2006 (5.5 Band from Harrogate, England)
SEMINARS / ACHIEVEMENTS/ AWARDS/ADDITIONAL CAPABIILITIES/ CERTIFICATIONS/ COURSES
ü (IRCA) International Register for Certified Auditors in England (UK). IRCA Registered: No. 6029521
ü Quality Management System Auditor/Lead Auditor (Certified) – Bureau Veritas, Dammam, Saudi Arabia.
ü Conducted, In house training on “Project Management Strategy” - Atiq Alsaedi & Sons Ltd. Co; Saudi Arabia.
ü Attended Training on Customer Service Excellence – Conducted by IBP - State Bank of Pakistan.
ü Received Trophy @ Best Participation Award by Chief Operating Officer – Summit Bank Limited.
ü Double promotion in Meezan Bank Limited on Best Service Providing Area – Meezan Bank Limited
ü In house Training program on Account Opening Procedures and CDD – Summit Bank Limited.
ü In house Training program on SBP Clean Note Policy and Negotiable Instruments – Summit Bank Limited.
ü Registered Co; as vendor with Saudi Aramco, National Water Company and Marafiq Co. Fulfilled complete requirements
ü Attended In house training on Health, Safety & Environment (HSE) – Atiq Alsaedi & Sons Company
ü Certificate of Appreciation - Atiq Alsaedi & Sons Limited Company
Registered with IRCA- England as Provisional Auditor (Certified)
Buraeu Veritas.
Browsing Internet, Learn related to quality services and customer services, watching tv talk shows.
Mr. Muhammad Assadullah Chaudhry
Head of Service Quality Department
Meezan Bank Limited
0333-2194839