Inna Kiyasova Resume

Work Experience

November 2016 –  until now

Hotel Radisson Rosa Khutor Russia

Sochi

April 2015 - october 2016

Sani Resort Greece

Sani Beach Hotel – Greece

Concierge

Functional responsibilities:

·    Registration of foreign citizens;

·    Daily monitoring of the arriving guests;

·    Meeting guests upon arrival, escort them to the room, informing them about the hotel facilities and services;

·    Receiving and fulfillling requests; booking air, rail, bus and cruise tickets;

·    Mail receiving, controlling the delivery to guests' rooms;

·    Assisting in obtaining information concerning excursions, entertainment;

·    Working with the complaints,  conflicts resolutions;

·    Keeping financial accounting documents.

Achievements:

- successful quick resolution of problems of various difficulty levels

- achieving high level of guest service

- winner in hotel nominations for excellent results in work.

Executive concierge supervisor with VIP guests

Functional responsibilities:

·    Daily monitoring of the list of arriving guests, the allocation VIP;

·    Checking rooms designed for the guests of the VIP;

·    Welcoming guests during check-in;

·    Escorting guests to the room;

·    Informing guests about the services provided by the hotel;

·    Checking in/checking out;

·    Making reports on daily basis;

·    Working with the complaints, objections, resolution of conflict situations;

·    Working with Opera and controlling the work of other concierge agents.

Achievements:

-quality execution of tasks

-systematization of control of satisfaction of clients

-excellent feedbacks from guests

-winner in VIP services sales

November 2014 – april 2015

Fine Hotels Russia

June 2014  — october 2014

Deltanet Travel Coral Travel Greece

February 2014 - april 2014

Fine Hotels Russia

Supervisor

Functional responsibilities:

·    Start up projects during Winter Olympic Games, booking rooms;

·    Conducting telephone conversations;

·    Making reports on daily basis;

·    Conducting interviews;

·    Working in the program Fidelio, controlling and organizing other reservation agents work.

Tour/ Holiday representative

Functional responsibilities:

·    Organising and hosting welcome meetings;

·    Selling and organising excursions and other activities;

·    Responding to clients' queries

·    Handling client issues/ working with complaints

Reservation Agent

Functional responsibilities:

·    Start up projects during Olympic Games, booking rooms;

·    Conducting telephone conversations;

·    Making reports;

·    Working with the complaints, objections, resolution of conflict situations;

·    Work in the program Fidelio

Tour/ Holiday representative

May 2013  - october 2013

Le Grand Travel Agency

Greece

March 2012  - april 2013

LLC Agro Belogorye – Russia

February 2012  – april  2012

LLC Standard Energo – Russian  

Functional responsibilities:

·    Meeting guests at the airport;

·    Escorting guests to their hotels;

·    Organising and hosting welcome meetings;

·    Selling and organising excursions and other activities;

·    Selling car hire and other services;

·    Responding to clients' queries;

·    Handling client issues.

Bilingual Administrative Assistant of General Director

Functional responsibilities:

·    Organization of meetings;

·    Monitoring deadlines of the tasks;

·    Administrative and organizational issues;

·    Maintenance of the protocol;

·    Organization of trips;

·    Document management;

·    Preparation of documents for signature - distribution of documentation the responsible executors, monitoring performance;

·    Participation in international exhibitions;

·    Translations of agricultural documentation.

Achievements:

-quick and qualitative execution of orders of the head

-the successful resolution of problems of various difficulty levels.

Foreign Trade Manager

Functional responsibilities:

·    Negotiating with customers and suppliers from China;

·    Elaboration of incoming applications;

·    Advising on international trade issues;

·    Conclusion of foreign trade contracts;

·    Control of documents for customs clearance;

·    Control of application execution for all phases of billing;

·    Payment control;

·    Preparation of reports;

·    Control and optimization of expenses for transport and customs clearance of cargo;

·    Development of recommendations for the development of new forms of foreign economic cooperation.

Achievements:

-increase in export volume to 1.5 times

-the operative decision of questions of production and technical cooperation with enterprises and companies of other countries

-successful management of subordinate staff (5 people).

September 2011  -

january 2012

LLC Standard Energo – Russian Federation

Assistant of General Director

Functional responsibilities:

·    Receiving phone calls;

·    Document management;

·    Informational support of employees;

·    Organization of meetings and negotiations;

·    Organization of business trips;

·    Implementation of translation from English;

·    Participation in international exhibitions.

Achievements:

-quick and qualitative execution of orders of the head

-the successful resolution of problems of various difficulty levels.

September 2009 — until now

Russian Federation

Interpreter freelancer

Functional responsibilities:

·    Performing technical translations in SDL TRADOS STUDIO legal orientation;

·    Correction of written translations;

·    Quality control of translations (automated audits using provided tools).

Achievements:

 

- Timely processing of all necessary information.

Work Experience

November 2016 –  until now

Hotel Radisson Rosa Khutor Russia

Sochi

April 2015 - october 2016

Sani Resort Greece

Sani Beach Hotel – Greece

Concierge

Functional responsibilities:

·    Registration of foreign citizens;

·    Daily monitoring of the arriving guests;

·    Meeting guests upon arrival, escort them to the room, informing them about the hotel facilities and services;

·    Receiving and fulfillling requests; booking air, rail, bus and cruise tickets;

·    Mail receiving, controlling the delivery to guests' rooms;

·    Assisting in obtaining information concerning excursions, entertainment;

·    Working with the complaints,  conflicts resolutions;

·    Keeping financial accounting documents.

Achievements:

- successful quick resolution of problems of various difficulty levels

- achieving high level of guest service

- winner in hotel nominations for excellent results in work.

Executive concierge supervisor with VIP guests

Functional responsibilities:

·    Daily monitoring of the list of arriving guests, the allocation VIP;

·    Checking rooms designed for the guests of the VIP;

·    Welcoming guests during check-in;

·    Escorting guests to the room;

·    Informing guests about the services provided by the hotel;

·    Checking in/checking out;

·    Making reports on daily basis;

·    Working with the complaints, objections, resolution of conflict situations;

·    Working with Opera and controlling the work of other concierge agents.

Achievements:

-quality execution of tasks

-systematization of control of satisfaction of clients

-excellent feedbacks from guests

-winner in VIP services sales

November 2014 – april 2015

Fine Hotels Russia

June 2014  — october 2014

Deltanet Travel Coral Travel Greece

February 2014 - april 2014

Fine Hotels Russia

Supervisor

Functional responsibilities:

·    Start up projects during Winter Olympic Games, booking rooms;

·    Conducting telephone conversations;

·    Making reports on daily basis;

·    Conducting interviews;

·    Working in the program Fidelio, controlling and organizing other reservation agents work.

Tour/ Holiday representative

Functional responsibilities:

·    Organising and hosting welcome meetings;

·    Selling and organising excursions and other activities;

·    Responding to clients' queries

·    Handling client issues/ working with complaints

Reservation Agent

Functional responsibilities:

·    Start up projects during Olympic Games, booking rooms;

·    Conducting telephone conversations;

·    Making reports;

·    Working with the complaints, objections, resolution of conflict situations;

·    Work in the program Fidelio

Tour/ Holiday representative

May 2013  - october 2013

Le Grand Travel Agency

Greece

March 2012  - april 2013

LLC Agro Belogorye – Russia

February 2012  – april  2012

LLC Standard Energo – Russian  

Functional responsibilities:

·    Meeting guests at the airport;

·    Escorting guests to their hotels;

·    Organising and hosting welcome meetings;

·    Selling and organising excursions and other activities;

·    Selling car hire and other services;

·    Responding to clients' queries;

·    Handling client issues.

Bilingual Administrative Assistant of General Director

Functional responsibilities:

·    Organization of meetings;

·    Monitoring deadlines of the tasks;

·    Administrative and organizational issues;

·    Maintenance of the protocol;

·    Organization of trips;

·    Document management;

·    Preparation of documents for signature - distribution of documentation the responsible executors, monitoring performance;

·    Participation in international exhibitions;

·    Translations of agricultural documentation.

Achievements:

-quick and qualitative execution of orders of the head

-the successful resolution of problems of various difficulty levels.

Foreign Trade Manager

Functional responsibilities:

·    Negotiating with customers and suppliers from China;

·    Elaboration of incoming applications;

·    Advising on international trade issues;

·    Conclusion of foreign trade contracts;

·    Control of documents for customs clearance;

·    Control of application execution for all phases of billing;

·    Payment control;

·    Preparation of reports;

·    Control and optimization of expenses for transport and customs clearance of cargo;

·    Development of recommendations for the development of new forms of foreign economic cooperation.

Achievements:

-increase in export volume to 1.5 times

-the operative decision of questions of production and technical cooperation with enterprises and companies of other countries

-successful management of subordinate staff (5 people).

September 2011  -

january 2012

LLC Standard Energo – Russian Federation

Assistant of General Director

Functional responsibilities:

·    Receiving phone calls;

·    Document management;

·    Informational support of employees;

·    Organization of meetings and negotiations;

·    Organization of business trips;

·    Implementation of translation from English;

·    Participation in international exhibitions.

Achievements:

-quick and qualitative execution of orders of the head

-the successful resolution of problems of various difficulty levels.

September 2009 — until now

Russian Federation

Interpreter freelancer

Functional responsibilities:

·    Performing technical translations in SDL TRADOS STUDIO legal orientation;

·    Correction of written translations;

·    Quality control of translations (automated audits using provided tools).

Achievements:

 

- Timely processing of all necessary information.

Education

2002 - 2012

National Research State Belgorod University

The department of the "Romano-Germanic Philology, linguistics and translation",

Qualification "Linguist-translator"

Form of study: full-time

Diploma

Professional skills:

Knowledge of laws and other normative legal acts of the Russian Federation in the sphere of tourism and hotel services

Knowledge of computer programs (MS Office, Internet)

Knowledge of the principles and methods of administration

The knowledge and skillful use of skills on selling services

Knowledge of standard office

The fundamentals of ethics and aesthetics

Knowledge of the rules of business communication

Knowledge of service standards

Languages:

·     English (fluent)

·     German (intermediate)

·     Greek (basic)

Ability to work in team

Personal Characteristics:

High organizational skills, customer focus, communication skills, energy, kindness, responsibility, stress, ability to resolve conflict situations, fast learner, perseverance.

Additional Information:

  -Passport passport availability;

-Hobbies: reading, psychology, sports, travelling;

-absence of harmful habits;

-willingness to travel;

-recommendations and reference list will be provided upon request.

Professional skills:

Knowledge of laws and other normative legal acts of the Russian Federation in the sphere of tourism and hotel services

Knowledge of computer programs (MS Office, Internet)

Knowledge of the principles and methods of administration

The knowledge and skillful use of skills on selling services

Knowledge of standard office

The fundamentals of ethics and aesthetics

Knowledge of the rules of business communication

Knowledge of service standards

Languages:

·     English (fluent)

·     German (intermediate)

·     Greek (basic)

Ability to work in team

Languages:

·     English (fluent)

·     German (intermediate)

·     Greek (basic)

Education

2002 - 2012

National Research State Belgorod University

The department of the "Romano-Germanic Philology, linguistics and translation",

Qualification "Linguist-translator"

Form of study: full-time

Diploma

Hobbies: reading, psychology, sports, travelling;

-absence of harmful habits;

-willingness to travel;