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Paul Coady is looking for a Technology job in Nicosia;Limassol;Larnaca;Paphos;Famagusta, Cyprus.
Candidate Info
Name
Paul Coady
Gender
Male
Marital Status:
Single
Children:
1
Country Of Origin:
UNITED KINGDOM
Last Updated:
14/11/2005
Residence / Contact Details
Address
75 Griva Bigeni,
4632 Kolossi, Limassol, CYPRUS
4632 Kolossi, Limassol, CYPRUS
Phones
Professional Experience
Personal Profile
A skilled business focused Project Manager and Business Analyst with 17 years commercial experience specialising in the fields of Finance, Telecoms and Manufacturing. A skilled negotiator at all levels with a proven track record of project delivery on time and within budget. Extensive technical knowledge enabling the translation of business requirements into technical solutions within formal methodologies.
Skills Summary
MS Project, Compaq Proliant Servers, HP 9000, HPUX, Windows NT, Windows 2003 server, Active Server, Windows 2000 Server, Windows 2000, SCO UNIX, Novell Netware (2.XX, 3.XX, 4.1, 5), PC’s, NT Workstation, Windows 3.xx, Windows 95, Windows 98, XP, MS DOS to 6.2, DR DOS to V7, Apple Macintosh, Silicon Graphics, UNISYS UNIX & BTOS, RS6000, Ethernet, Token Ring, ATM, Gigabit. Sage, Microsoft Access (V1,V2,97 & 2000), VBA (all Versions), SQL Server 7.0, TSQL, SQL Server V6.5, Sybase, Cardpac, Cora, Autoscore, BPA, Base 24, Crystal reports, FrontPage 98/2000, HTML, IIS4, Concept SQL, QAS Validator, MFG Pro V8.2, CorVu, TRW Intrastats, Visual Basic (V6,V5 & V3), Debit Phone, Debit Call, DBase III, DBase IV, COBOL, Pascal, SAP R/3.1I, Microsoft Office Developer 97 & 2000, Microsoft Project, Lotus Smart Suite, WordPerfect, Tetra 2000 running on Novell and SCO networks, Pagemaker, Photoshop, Quark Express, Freelance,
Career History
Feb 2004 – Present Business Analyst/Project Manager Airport Specials
Setup all management and IT systems for new family business (Transport). Created new database system using MS Access for Client Management, Transport and Logistics, Billing and Invoicing and Accounts. Setup all manual operational and financial controls for the business. Implemented non-geographic telephone system. Implemented financial controls system. Utilised Microsoft Project, Microsoft Access and VBA under Prince 2 methodology for implementation and resource management.
Sept 2003 – Feb 2004 Business Analyst GE Consumer Finance
Provided Business Analysis and Project Management in the areas of Infrastructure, Networking, Telecoms and Systems Integration to several projects involving solution discovery and management, extensive contact and negotiation with the business and suppliers, problem management, change management and implementation. Platforms used included Windows 2000 Server, Windows XP, Linux, Solaris and Oracle. All projects were formally documented using GE’s in house project management methodology based around Prince 2 and MS Project.
Implemented Right Party Connect Screening on Avaya diallers allowing for the pre-screening of dialler calls in a remote call centre in India. Project utilised VLTerm and NVDT protocols. Managed remote technical team at Indian call centre. Investigated telecoms requirements for expanding this process including the use of VOIP IP Agent and impact on the CMS and KPI reporting.
Re-scoped Operational Analyst and followed through to implementation. Responsible for all elements of Analysis and Project Management through the project. Project involved sizing and implementation of 540GB Oracle database on Sun Fire V240 with Storedge 3310 drive arrays, specification and implementation of a Compaq Proliant Application Server and Sun Netra Web Server. Specified and managed changes to the Avaya telecoms infrastructure. Managed expectation of the business. Expanded project to ensure the the future implementation of AIC was incorporated into the initial specifications of Operational Analyst.
Provided technical analysis to enable QAS Validator to be utilised as a batch scanning tool across the GE Auto business.
Provided technical analysis for the implementation of BACSTEL-IP utilising the ALBacs product range allowing for the replacement of existing Direct Debit/Direct Credit systems.
May 2002 – August 2003 Senior Project Manager MFS
Extensive contact with management and operational staff to interrogate current systems and produce specifications for new working practices and IT systems. Projects managed using MS Project under Prince 2 methodology.
Implemented new flood wire Cat5 cabling system. Specified and implemented new Win 2000 Server with Active Directories. Implemented shared internet and Email service over DSL with VPN allowing remote access of system. Specified and implemented new integrated telephony service (Intertel Axxess). Upgraded Sage Accounting to Sage Line 50 V9 multi user. Restructured accounts to reflect system changes and provide management information.
Provided principal pre-sales engineering support and contract negotiation to large scale mobile telecommunications project with a contract value in excess of £2M pa. Provided cost analysis and projected revenues within all contact areas and negotiated rates with end client.
Setup and managed IT Infrastructure Services and Networking division of the company. Managed vendors setting SLA’s for deliverables. Managed Marketing and Sales staff creating strategies and targets. Responsible for overall achievement of targets. Responsible for management of technical and engineering staff. Achieved sales turnover targets at least doubling turnover month on month.
Oct 2001 – May 2002 Project Manager MBNA
Managed full project life cycle on multiple projects managing internal and external third party resource ensuring compliancy fully met using formal project management methodologies based around Prince 2 and Six Sigma using MS Project. Projects centred around Autoscore, Cardpac, Cora and SAS interfacing into many downstream systems including internal Oracle systems, MS Access. Most projects company critical with revenue/compliancy implications. Clarified customer requirements and managed customer expectation ensuring that a quality solution was delivered in a timely manner.
Managed high pressure reactive support project on Cardpac requiring fast, accurate turn around for revenue generation having a visible impact on Quarter One targets. Assembled project team of third party and internal resources ensuring appropriate personnel and decision makers were available throughout the project. Ensured that the expectation of the business and the importance of timely delivery were clearly communicated to the third party development team. Ensured that errors and anomalies were documented, managed and resolved. Ensured that the project was compliant and documented to the formal design methodology laid down by the client.
Implemented high visibility bulk block code removal project affecting 700,000+ accounts resulting in reduced call centre load, increasing spend and therefore maximising customer benefit during peak season. Project reduced referrals to Visa/Europay thus having a direct positive effect on revenue generation.
Managed/Implemented several smaller projects (planned and production fixes) including Effective management/Compliancy of Cardpac Org/Types/Pots and corrective action to datafeeds from Autoscore to Oracle over secured connect direct lines.
Proved Express Projects process and documented workflow specific to the Application Management Support department enabling projects to be processed faster with lower resource levels.
Developed database tracking and documentation production system for Express Projects using Access 97/VBA ensuring compliance of the departments work for audit purposes and future reference.
June 2001 – Oct 2001 Business Analyst MBNA
Re-active support role with international credit card bank for third party applications. Responsible for management of five queues on Peregrine Service Centre software. Documented procedures for call handling and processing.
Supported Experian Cardpac, Cora and Autoscore products. Also supported In-house clearing systems based on Oracle/VB solutions that interfaced into Experian systems.
Feb 2001 – June 2001 Business Analyst Marks and Spencer Money
Role to clear backlog of Projects and Helpdesk calls in infrastructure, and applications across departments ranging from facilities to Credit Services. Based within a close team of ten staff, the role involved client facing negotiations, technical liaison with a 100+ member IT Department, liaison with external suppliers, contract compliancy and negotiation, documentation, QA Testing, rollout and training. Projects implemented using in house formal methodology based around Prince 2 using MS Project.
Original contract extended from three to four months to allow the completion of a major implementation.
Responsible for end-to-end Design, Development and Implementation of an Intranet system for Credit Services (amalgamation of pre/post sales credit vetting, insurance and debt recovery) hosted on an IIS4 server. System was developed to be fully compliant with and maintainable by the standard corporate desktop thus ensuring ease of support. Simple, cost effective role out requiring minimal IT support whilst maximising customer benefits. Developed and delivered formal training for authors to non-technical staff. Advised on areas of business policy and procedural change. Advised on matters of auditing, data cleansing and normalisation. Provided technical documentation and methods for rapid deployment to other departments. System is being strongly promoted by business managers as the system of choice to deliver news, procedural instruction, training and standard forms throughout frontline services. Specified server requirements to allow adequate expansion for a roll out to the entire business. Worked within the constraints of a Token Ring network to enhance current system functionality whilst reducing network traffic.
Implemented evaluation system for QAS Validator software to enable a seamless integration with other software used for Anti fraud purposes.
Helpdesk calls included, electronic statistical notification of product details to other finance houses, FrontPage training, Archea document management system and MS Exchange maintenance.
July 2000 – Dec 2000 Project Manager / IT Manager Baxall Ltd
Contract to provide cover to the IT manager during her maternity leave. Working directly for finance director, carried all rights and responsibilities of permanent IT Manager including personnel and budget control. Managed two staff plus contractors.
Main initiated projects included new telephone system incorporating commercial DECT system, Systems Standardisations policy development and implementation, Network and Server Room Expansion.
Project Managed from specification to delivery a new 170 port Alcatel OMNI pcx 4400 telephony system (£75K) utilising ATM technology to allow open connectivity for VoIP, IP telephony and provide a stable development platform for the companies needs over the next ten years. Responsible for all aspects of project including ITT development, RTT review, Shortlist Criteria, Short listing of suppliers, Contractual terms, Price negotiations, implementation, delivery and training.
Cut cost of individual ISDN line requirements by converting from analogue telecom lines to a more flexible ISDN 30e digital system delivering ISDN to the desktop on demand saving approximately £5000 per year and DDI to every user.
Expanded size of existing cramped server room by 300% to enable expansion of systems for the lifetime of the Building. Up rated internal electrical feeds for fault tolerance and took remedial action to relocate existing and provide additional air conditioning capacity.
Changed Request/Authorisations procedure for procurement of Hardware and Software to enable the user to fill in a single sheet. This by default ensures a better control of equipment ordering and allowed for better works scheduling and faster turnaround times.
Built supplier relationship through our purchasing department with Dell Computers allowing us better prices, faster support, better delivery and build schedules. Incorporated key maintenance support from Dell to reduce overhead on IT support staff and maximise client benefit.
Implemented a formal software licensing review to ascertain exposure to unlicensed software and provide a mechanism for stopping further software license breaches. Generated environment where directors and senior managers actively supported and promoted such policies.
June 2000 – July 2000 Project Manager InterVoice Brite
Primary brief to provide a specific solution to a pre-pay voucher generation system for a specific client located in the Mediterranean. Secondary brief to provide a general investigation of the system as a whole for weaknesses and inefficiencies in the time available (No extension possible due to prior commitment from July 2000 to Jan 2001).
Identified key areas of weakness within the system as a whole including hardware configuration, application inefficiencies, client usage, database administration and corruption.
Implemented immediate load balancing remotely for processing bottlenecks on the client server (Proliant 6000 running NT4 and Sequel 6.5). This fix, as reported to the client, provided immediate stability to the application.
Investigated problem areas and provided a range of suggested solutions. Recommended solution of online archiving and database re-balancing provided on the basis of longevity, speed of installation, change requirements and acceptability to the client.
Provided acceptable, workable, cost effective solutions to client concerns.
Delivered fully documented, package solution to client on site in Greece.
Provided advocacy to systems engineers and designers within InterVoice Brite for further developments to the package already underway including manipulation techniques and hardware specifications for test systems.
July 1999 – May 2000 Business Analyst Alstom Engines
Delivered migration on time, to specification with secured audit trails.
Original brief was to migrate data from ICL legacy system to SAP readable format utilising specifications prepared by consultants and Microsoft Access 2 or 2000 as the migration platform. Role grew to encompass the preparation of SAP for file transfer, data upload to SAP, error analysis and correction, business systems consultancy including the instigation and project management of automated Sales and Distribution migration.
Original plan proposed by client to use MS Access on a single PC as the migration platform of choice – Client adopted recommendation to use Sequel Server 7 on a Compaq Proliant 3000 Server using NT. Access 97, Sequel 7 SQL, Visual Basic 6 and ODBC to manipulate data. Responsible for the specification, set-up, maintenance and support of the Migration Network system.
Implemented the automated migration of the Sales and Distribution module of SAP in the specific areas of Customers (including the automated linking of Business Partners), Open Sales Orders, Customer Discounts/Uplifts and Material Price Lists. Specified business requirements for data mapping. Reverse engineered customised legacy system to source raw data, much of which had to be manipulated and recalculated to provide migratable data. Specified and managed manual preparations required. Advised on procedures required for the interfacing of various departments’ post go-live.
Validated data maps provided by SAP consultants and where appropriate modified data rules and criteria. Provided QA facility for exported legacy data. This involved consultation and negotiation between external consultants, core team and end users in commercially and politically sensitive areas. Advised on possible methodologies for the migration of various shop floor data collection packages to SAP.
Converted, parsed and manipulated data from the legacy system into a format suitable for SAP to import the data using SQL Server V7 including TSQL, Visual Studio 6/Visual Basic 6, Office 2000 developers edition and MS Office Professional 97. Created automated scripting system for producing output.
April 1999 - July 1999 Systems Analyst/Programmer Tulchan Group
Designed and wrote reports, forms, queries and macros from initial specifications given by the client using Access 95 & 97, Visual Basic V6 and SQL server through ODBC linkages.
April 1999 SCO UNIX Installation CSF
Installed SCO UNIX V7.1 on a Compaq Proliant Rack Server using fully duplexed RAID 5 drive array at a Government Agency. Resolved user problems of poor Hardware installation. Advised client of potential problems of version 7.1 not being qualified for that particular machine.
March 1995 - April 1999 Freelance Consultant Various
Provide general IT consultancy and support to several clients in North Wales and Cheshire running PC based Novell and SCO UNIX networks.
Maintain and develop existing bespoke software suites using Visual Basic, Microsoft Access and DBase IV in a multi user environment.
Support and train staff in the use of MS Office Professional, Tetra 2000, Word Perfect and Lotus Smart Suite.
June 1994 - March 1995 Systems Manager Weatherseal Holdings Ltd
Responsible for Group Wide computer/communications system development. Specified, purchased, installed and supported all Information Technology products.
Installed and configured a 34 user Novell 3.12 server with validated data/application migration from the original 16 terminal, twin server Novell system.
Redesigned and implemented a fault tolerant, structured, thin Ethernet cabling system. Set-up and ran hardware workshop for development and fault diagnosis of systems.
Standardised all users on MS Office Professional - devised and ran training seminars for users. Devised and implemented new functionality to existing, bespoke DBase IV system.
Developed coherent, durable and flexible IT/Comms strategy to be implemented over five years. Designed and implemented Wide Area Network pilot scheme for Weatherseal Holdings Ltd. Delivered fully implemented CAM link from Windowmaker production software to factory saw reducing raw material waste from 15% to 4%.
Developed proposal for Multi Call Centre tele-canvassing system using four centres using BT Meridian Switchboard, BT GNS, ISDN and Kilo stream links.
June 1992 - June 1994 Senior Project Manager Just Computer Services
Sold, configured, installed and supported PC and Macintosh Hardware, Software, Peripherals, Novell and SCO UNIX networks. Client sizes from single user to large corporate users.
Analysed and responded to market trends by including new products and services into the portfolio and moving into new market areas. Provided training and support services internally to sales and support staff, external to clients of varying levels of computer literacy.
November 1991 - June 1992 Centre Manager UserComputer
Responsible for the setting up, staffing and running of a complete multi service drop in computer centre. Responsible for sales, purchasing, personnel, credit control and book keeping. Periodically required to oversee the running of a sister company owned by the directors in addition to normal duties.
March 1990 - November 1991 Support Assistant BEC Group plc
Responsible for all aspects of international support desk administration serving 500+ companies in over 30 countries. Designed and implemented new support centre systems (manual and computer) aiding in the reduction of support call resolution times from 2 weeks to 4 hours (average times) - minimised centre costs - maximised customer benefit.
A skilled business focused Project Manager and Business Analyst with 17 years commercial experience specialising in the fields of Finance, Telecoms and Manufacturing. A skilled negotiator at all levels with a proven track record of project delivery on time and within budget. Extensive technical knowledge enabling the translation of business requirements into technical solutions within formal methodologies.
Skills Summary
MS Project, Compaq Proliant Servers, HP 9000, HPUX, Windows NT, Windows 2003 server, Active Server, Windows 2000 Server, Windows 2000, SCO UNIX, Novell Netware (2.XX, 3.XX, 4.1, 5), PC’s, NT Workstation, Windows 3.xx, Windows 95, Windows 98, XP, MS DOS to 6.2, DR DOS to V7, Apple Macintosh, Silicon Graphics, UNISYS UNIX & BTOS, RS6000, Ethernet, Token Ring, ATM, Gigabit. Sage, Microsoft Access (V1,V2,97 & 2000), VBA (all Versions), SQL Server 7.0, TSQL, SQL Server V6.5, Sybase, Cardpac, Cora, Autoscore, BPA, Base 24, Crystal reports, FrontPage 98/2000, HTML, IIS4, Concept SQL, QAS Validator, MFG Pro V8.2, CorVu, TRW Intrastats, Visual Basic (V6,V5 & V3), Debit Phone, Debit Call, DBase III, DBase IV, COBOL, Pascal, SAP R/3.1I, Microsoft Office Developer 97 & 2000, Microsoft Project, Lotus Smart Suite, WordPerfect, Tetra 2000 running on Novell and SCO networks, Pagemaker, Photoshop, Quark Express, Freelance,
Career History
Feb 2004 – Present Business Analyst/Project Manager Airport Specials
Setup all management and IT systems for new family business (Transport). Created new database system using MS Access for Client Management, Transport and Logistics, Billing and Invoicing and Accounts. Setup all manual operational and financial controls for the business. Implemented non-geographic telephone system. Implemented financial controls system. Utilised Microsoft Project, Microsoft Access and VBA under Prince 2 methodology for implementation and resource management.
Sept 2003 – Feb 2004 Business Analyst GE Consumer Finance
Provided Business Analysis and Project Management in the areas of Infrastructure, Networking, Telecoms and Systems Integration to several projects involving solution discovery and management, extensive contact and negotiation with the business and suppliers, problem management, change management and implementation. Platforms used included Windows 2000 Server, Windows XP, Linux, Solaris and Oracle. All projects were formally documented using GE’s in house project management methodology based around Prince 2 and MS Project.
Implemented Right Party Connect Screening on Avaya diallers allowing for the pre-screening of dialler calls in a remote call centre in India. Project utilised VLTerm and NVDT protocols. Managed remote technical team at Indian call centre. Investigated telecoms requirements for expanding this process including the use of VOIP IP Agent and impact on the CMS and KPI reporting.
Re-scoped Operational Analyst and followed through to implementation. Responsible for all elements of Analysis and Project Management through the project. Project involved sizing and implementation of 540GB Oracle database on Sun Fire V240 with Storedge 3310 drive arrays, specification and implementation of a Compaq Proliant Application Server and Sun Netra Web Server. Specified and managed changes to the Avaya telecoms infrastructure. Managed expectation of the business. Expanded project to ensure the the future implementation of AIC was incorporated into the initial specifications of Operational Analyst.
Provided technical analysis to enable QAS Validator to be utilised as a batch scanning tool across the GE Auto business.
Provided technical analysis for the implementation of BACSTEL-IP utilising the ALBacs product range allowing for the replacement of existing Direct Debit/Direct Credit systems.
May 2002 – August 2003 Senior Project Manager MFS
Extensive contact with management and operational staff to interrogate current systems and produce specifications for new working practices and IT systems. Projects managed using MS Project under Prince 2 methodology.
Implemented new flood wire Cat5 cabling system. Specified and implemented new Win 2000 Server with Active Directories. Implemented shared internet and Email service over DSL with VPN allowing remote access of system. Specified and implemented new integrated telephony service (Intertel Axxess). Upgraded Sage Accounting to Sage Line 50 V9 multi user. Restructured accounts to reflect system changes and provide management information.
Provided principal pre-sales engineering support and contract negotiation to large scale mobile telecommunications project with a contract value in excess of £2M pa. Provided cost analysis and projected revenues within all contact areas and negotiated rates with end client.
Setup and managed IT Infrastructure Services and Networking division of the company. Managed vendors setting SLA’s for deliverables. Managed Marketing and Sales staff creating strategies and targets. Responsible for overall achievement of targets. Responsible for management of technical and engineering staff. Achieved sales turnover targets at least doubling turnover month on month.
Oct 2001 – May 2002 Project Manager MBNA
Managed full project life cycle on multiple projects managing internal and external third party resource ensuring compliancy fully met using formal project management methodologies based around Prince 2 and Six Sigma using MS Project. Projects centred around Autoscore, Cardpac, Cora and SAS interfacing into many downstream systems including internal Oracle systems, MS Access. Most projects company critical with revenue/compliancy implications. Clarified customer requirements and managed customer expectation ensuring that a quality solution was delivered in a timely manner.
Managed high pressure reactive support project on Cardpac requiring fast, accurate turn around for revenue generation having a visible impact on Quarter One targets. Assembled project team of third party and internal resources ensuring appropriate personnel and decision makers were available throughout the project. Ensured that the expectation of the business and the importance of timely delivery were clearly communicated to the third party development team. Ensured that errors and anomalies were documented, managed and resolved. Ensured that the project was compliant and documented to the formal design methodology laid down by the client.
Implemented high visibility bulk block code removal project affecting 700,000+ accounts resulting in reduced call centre load, increasing spend and therefore maximising customer benefit during peak season. Project reduced referrals to Visa/Europay thus having a direct positive effect on revenue generation.
Managed/Implemented several smaller projects (planned and production fixes) including Effective management/Compliancy of Cardpac Org/Types/Pots and corrective action to datafeeds from Autoscore to Oracle over secured connect direct lines.
Proved Express Projects process and documented workflow specific to the Application Management Support department enabling projects to be processed faster with lower resource levels.
Developed database tracking and documentation production system for Express Projects using Access 97/VBA ensuring compliance of the departments work for audit purposes and future reference.
June 2001 – Oct 2001 Business Analyst MBNA
Re-active support role with international credit card bank for third party applications. Responsible for management of five queues on Peregrine Service Centre software. Documented procedures for call handling and processing.
Supported Experian Cardpac, Cora and Autoscore products. Also supported In-house clearing systems based on Oracle/VB solutions that interfaced into Experian systems.
Feb 2001 – June 2001 Business Analyst Marks and Spencer Money
Role to clear backlog of Projects and Helpdesk calls in infrastructure, and applications across departments ranging from facilities to Credit Services. Based within a close team of ten staff, the role involved client facing negotiations, technical liaison with a 100+ member IT Department, liaison with external suppliers, contract compliancy and negotiation, documentation, QA Testing, rollout and training. Projects implemented using in house formal methodology based around Prince 2 using MS Project.
Original contract extended from three to four months to allow the completion of a major implementation.
Responsible for end-to-end Design, Development and Implementation of an Intranet system for Credit Services (amalgamation of pre/post sales credit vetting, insurance and debt recovery) hosted on an IIS4 server. System was developed to be fully compliant with and maintainable by the standard corporate desktop thus ensuring ease of support. Simple, cost effective role out requiring minimal IT support whilst maximising customer benefits. Developed and delivered formal training for authors to non-technical staff. Advised on areas of business policy and procedural change. Advised on matters of auditing, data cleansing and normalisation. Provided technical documentation and methods for rapid deployment to other departments. System is being strongly promoted by business managers as the system of choice to deliver news, procedural instruction, training and standard forms throughout frontline services. Specified server requirements to allow adequate expansion for a roll out to the entire business. Worked within the constraints of a Token Ring network to enhance current system functionality whilst reducing network traffic.
Implemented evaluation system for QAS Validator software to enable a seamless integration with other software used for Anti fraud purposes.
Helpdesk calls included, electronic statistical notification of product details to other finance houses, FrontPage training, Archea document management system and MS Exchange maintenance.
July 2000 – Dec 2000 Project Manager / IT Manager Baxall Ltd
Contract to provide cover to the IT manager during her maternity leave. Working directly for finance director, carried all rights and responsibilities of permanent IT Manager including personnel and budget control. Managed two staff plus contractors.
Main initiated projects included new telephone system incorporating commercial DECT system, Systems Standardisations policy development and implementation, Network and Server Room Expansion.
Project Managed from specification to delivery a new 170 port Alcatel OMNI pcx 4400 telephony system (£75K) utilising ATM technology to allow open connectivity for VoIP, IP telephony and provide a stable development platform for the companies needs over the next ten years. Responsible for all aspects of project including ITT development, RTT review, Shortlist Criteria, Short listing of suppliers, Contractual terms, Price negotiations, implementation, delivery and training.
Cut cost of individual ISDN line requirements by converting from analogue telecom lines to a more flexible ISDN 30e digital system delivering ISDN to the desktop on demand saving approximately £5000 per year and DDI to every user.
Expanded size of existing cramped server room by 300% to enable expansion of systems for the lifetime of the Building. Up rated internal electrical feeds for fault tolerance and took remedial action to relocate existing and provide additional air conditioning capacity.
Changed Request/Authorisations procedure for procurement of Hardware and Software to enable the user to fill in a single sheet. This by default ensures a better control of equipment ordering and allowed for better works scheduling and faster turnaround times.
Built supplier relationship through our purchasing department with Dell Computers allowing us better prices, faster support, better delivery and build schedules. Incorporated key maintenance support from Dell to reduce overhead on IT support staff and maximise client benefit.
Implemented a formal software licensing review to ascertain exposure to unlicensed software and provide a mechanism for stopping further software license breaches. Generated environment where directors and senior managers actively supported and promoted such policies.
June 2000 – July 2000 Project Manager InterVoice Brite
Primary brief to provide a specific solution to a pre-pay voucher generation system for a specific client located in the Mediterranean. Secondary brief to provide a general investigation of the system as a whole for weaknesses and inefficiencies in the time available (No extension possible due to prior commitment from July 2000 to Jan 2001).
Identified key areas of weakness within the system as a whole including hardware configuration, application inefficiencies, client usage, database administration and corruption.
Implemented immediate load balancing remotely for processing bottlenecks on the client server (Proliant 6000 running NT4 and Sequel 6.5). This fix, as reported to the client, provided immediate stability to the application.
Investigated problem areas and provided a range of suggested solutions. Recommended solution of online archiving and database re-balancing provided on the basis of longevity, speed of installation, change requirements and acceptability to the client.
Provided acceptable, workable, cost effective solutions to client concerns.
Delivered fully documented, package solution to client on site in Greece.
Provided advocacy to systems engineers and designers within InterVoice Brite for further developments to the package already underway including manipulation techniques and hardware specifications for test systems.
July 1999 – May 2000 Business Analyst Alstom Engines
Delivered migration on time, to specification with secured audit trails.
Original brief was to migrate data from ICL legacy system to SAP readable format utilising specifications prepared by consultants and Microsoft Access 2 or 2000 as the migration platform. Role grew to encompass the preparation of SAP for file transfer, data upload to SAP, error analysis and correction, business systems consultancy including the instigation and project management of automated Sales and Distribution migration.
Original plan proposed by client to use MS Access on a single PC as the migration platform of choice – Client adopted recommendation to use Sequel Server 7 on a Compaq Proliant 3000 Server using NT. Access 97, Sequel 7 SQL, Visual Basic 6 and ODBC to manipulate data. Responsible for the specification, set-up, maintenance and support of the Migration Network system.
Implemented the automated migration of the Sales and Distribution module of SAP in the specific areas of Customers (including the automated linking of Business Partners), Open Sales Orders, Customer Discounts/Uplifts and Material Price Lists. Specified business requirements for data mapping. Reverse engineered customised legacy system to source raw data, much of which had to be manipulated and recalculated to provide migratable data. Specified and managed manual preparations required. Advised on procedures required for the interfacing of various departments’ post go-live.
Validated data maps provided by SAP consultants and where appropriate modified data rules and criteria. Provided QA facility for exported legacy data. This involved consultation and negotiation between external consultants, core team and end users in commercially and politically sensitive areas. Advised on possible methodologies for the migration of various shop floor data collection packages to SAP.
Converted, parsed and manipulated data from the legacy system into a format suitable for SAP to import the data using SQL Server V7 including TSQL, Visual Studio 6/Visual Basic 6, Office 2000 developers edition and MS Office Professional 97. Created automated scripting system for producing output.
April 1999 - July 1999 Systems Analyst/Programmer Tulchan Group
Designed and wrote reports, forms, queries and macros from initial specifications given by the client using Access 95 & 97, Visual Basic V6 and SQL server through ODBC linkages.
April 1999 SCO UNIX Installation CSF
Installed SCO UNIX V7.1 on a Compaq Proliant Rack Server using fully duplexed RAID 5 drive array at a Government Agency. Resolved user problems of poor Hardware installation. Advised client of potential problems of version 7.1 not being qualified for that particular machine.
March 1995 - April 1999 Freelance Consultant Various
Provide general IT consultancy and support to several clients in North Wales and Cheshire running PC based Novell and SCO UNIX networks.
Maintain and develop existing bespoke software suites using Visual Basic, Microsoft Access and DBase IV in a multi user environment.
Support and train staff in the use of MS Office Professional, Tetra 2000, Word Perfect and Lotus Smart Suite.
June 1994 - March 1995 Systems Manager Weatherseal Holdings Ltd
Responsible for Group Wide computer/communications system development. Specified, purchased, installed and supported all Information Technology products.
Installed and configured a 34 user Novell 3.12 server with validated data/application migration from the original 16 terminal, twin server Novell system.
Redesigned and implemented a fault tolerant, structured, thin Ethernet cabling system. Set-up and ran hardware workshop for development and fault diagnosis of systems.
Standardised all users on MS Office Professional - devised and ran training seminars for users. Devised and implemented new functionality to existing, bespoke DBase IV system.
Developed coherent, durable and flexible IT/Comms strategy to be implemented over five years. Designed and implemented Wide Area Network pilot scheme for Weatherseal Holdings Ltd. Delivered fully implemented CAM link from Windowmaker production software to factory saw reducing raw material waste from 15% to 4%.
Developed proposal for Multi Call Centre tele-canvassing system using four centres using BT Meridian Switchboard, BT GNS, ISDN and Kilo stream links.
June 1992 - June 1994 Senior Project Manager Just Computer Services
Sold, configured, installed and supported PC and Macintosh Hardware, Software, Peripherals, Novell and SCO UNIX networks. Client sizes from single user to large corporate users.
Analysed and responded to market trends by including new products and services into the portfolio and moving into new market areas. Provided training and support services internally to sales and support staff, external to clients of varying levels of computer literacy.
November 1991 - June 1992 Centre Manager UserComputer
Responsible for the setting up, staffing and running of a complete multi service drop in computer centre. Responsible for sales, purchasing, personnel, credit control and book keeping. Periodically required to oversee the running of a sister company owned by the directors in addition to normal duties.
March 1990 - November 1991 Support Assistant BEC Group plc
Responsible for all aspects of international support desk administration serving 500+ companies in over 30 countries. Designed and implemented new support centre systems (manual and computer) aiding in the reduction of support call resolution times from 2 weeks to 4 hours (average times) - minimised centre costs - maximised customer benefit.
Qualifications
BTEC Nat Dip Computer Studies
Languages
Studying Greek
Training
17 Years experience in IT with over 10 years in Business Analysis/Project Management
References
Available on request